Exchange Policy

• Article can be replaced if it is not according to your mentioned size/colour/design or it is defected.

• Products can be replaced if it is unused, unwashed, unworn and with all original packing materials.

• Exchange request should be processed within 2-days after receiving the item.

• Exchange parcel should be delivered to us within 10-days from the date of purchase.

• Pack the product with all original packing material including price tags, barcode, bag etc.

• Inform us by filling out the Exchange form given below.

• Once the parcel is received then your exchange request will be processed. Our representative will contact you after receiving the product. Feel free to call us on our number +92-335-1223366 or email us at talk@thecress.pk for any query.

Please Note: In case of exchange, customer has to bear the courier charges.


The Cress doesn’t follow any refund policy. However, it can exchange with respect to the above-mentioned policy & process.

Exchange Form